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Patron Notes
(Gift Cards) Policy

Patron Notes (Gift Cards) Policy

Last updated: October 2026​

A Patronage Note is a prepaid note from Spectrum Woodwright, made to be given and kept. These terms explain how to use your Patronage Note.

Patronage Notes are issued by Spectrum Woodwright Ltd | Company No. 16933766 | Registered in England & Wales | Registered Address: Bartle House, 9 Oxford Court, Manchester, United Kingdom, M2 3WQ.

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Questions about a Patronage Note: support@spectrumwoodwright.co.uk

 

What it can be used for

Your Patronage Note can be used towards anything I sell or provide:

  • pieces at markets or online

  • personalisation and engraving

  • bespoke commission deposits and balances

  • delivery charges

In person, you can use more than one Patronage Note on the same order. Online, my checkout accepts one code per order. If you'd like to use more than one Patronage Note online, or need a smaller amount, email me and I'll split or combine your balance into the codes you need.​

 

No expiry

Patronage Notes don't expire. Use yours whenever you like. 

Patronage Notes are on sale online and in person from late October 2026.

 

In-person or online?

When you buy a Patronage Note, you can choose whether its code is for use in person at my market stalls or online on my website.

  • In-person Patronage Notes keep any remaining balance on the Patronage Note, so you can spend it over several visits.

  • Online Patronage Notes carry a single-use code for the full value of the Patronage Note. It's activated within 2-3 working days of purchase, andI'll confirm by email once it's live, if you give me your email address.

 

Using your Patronage Note in person

Show your Patronage Note at any of my market stalls. If your purchase costs less than its value, the remaining balance stays on the same Patronage Note for next time. Just ask and I'll tell you the balance.

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Using your Patronage Note online

Online codes can only be used once, for their full value. If your order costs less than the code, the unused difference is lost and can't be returned to your Patronage Note. If you're not sure what you'll spend, ask me to split the value into several smaller codes, either when you buy or at any time before you use them.

 

Moving value between in person and online:

  • In-person Patronage Note to online: email support@spectrumwoodwright.co.uk with your Patronage Note's code, a photo of it, and how much you'd like to use online. I'll move that amount onto online codes within 2-3 working days. Anything you don't move stays on your Patronage Note.

  • Unused online code back to your Patronage Note: if you haven't used an online code yet, I can move its value back onto your Patronage Note.

 

Not exchangeable for cash

Patronage Notes can't be exchanged for cash, and I don't give change in cash on purchases made with a Patronage Note.

 

Lost, stolen or damaged Patronage Notes

Please look after your Patronage Note and its code like cash. Anyone with the code can spend the balance, and I can't refund value that's already been spent.

If your Patronage Note is lost or stolen, tell me as soon as possible. I can replace it if you can give me either:

  • the original code, or

  • enough detail for me to find the original purchase, such as the date, the market or website, and the last four digits of the card you paid with.

If I can't confirm the balance hasn't been spent, I won't be able to offer a replacement.

 

Refunds on items bought with a Patronage Note

If you return something bought with a Patronage Note, the refund goes back onto your Patronage Note or a new Patronage Note, not into cash. This doesn't affect your rights if an item is faulty.

 

Buying a Patronage Note

Your Patronage Note is activated once payment has been received. Until then, its code can't be used.

  • At a market: Patronage Notes bought at a market can't be returned, but your statutory rights still apply if a Patronage Note is faulty.

  • Online: you can cancel within 14 days of receiving your Patronage Note and get a full refund, as long as it hasn't been used. Please return the Patronage Note to me.

 

If I ever stop trading

If Spectrum Woodwright ever plans to close, I'll give at least 2 weeks' notice, and as much more as I can. Where I'm able, I'll honour outstanding Patronage Notes until closing.

 

Other terms

  • I may refuse a Patronage Note that appears to be copied, altered or used fraudulently.

  • These terms won't change for a Patronage Note after you've bought it.

  • Nothing here affects your statutory rights.

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