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Returns, Repairs and Refunds Policy

Last updated: August 2026

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I've yet to have a return. That's not luck; it's because I only make things I'm genuinely proud of, and I don't let anything leave the workshop unless it's right. But if something isn't right for you, I want to sort it. Get in touch first and we'll have a conversation before anything else happens.

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Contact for returns and repairs: support@spectrumwoodwright.co.uk

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Your statutory rights: online purchases

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, and a further 14 days to return the item. This applies to standard non-personalised items purchased through spectrumwoodwright.co.uk.

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To return a standard item:

  • Contact me at support@spectrumwoodwright.co.uk before sending anything back; returns sent without prior contact may not be processed

  • Items must be unused, undamaged, and in their original condition including the display stand and tote bag

  • I'll send you a prepaid return label; return postage is on me for change-of-mind returns on standard items

  • Once I receive and inspect the return, your refund will be processed within 14 days to your original payment method

  • Standard delivery costs are included in the refund; any premium delivery upgrades are not

 

Personalised items: engraving added at checkout

Items with engraving applied from the checkout options are made to your specification and are exempt from the 14-day cooling-off period under the Consumer Contracts Regulations 2013 (reg. 28). This exemption is clearly flagged before you confirm your order.

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If you need to cancel after ordering but before engraving has begun, get in touch as soon as possible at support@spectrumwoodwright.co.uk; I'll do my best to accommodate cancellations at my discretion at this stage. Once engraving has started, cancellation is no longer possible.

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If your engraved item arrives damaged or the engraving is incorrect due to an error on my part, I'll remake or refund in full; return postage covered.

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Bespoke commissions

Bespoke pieces are made to your confirmed specification following a consultation call. They are exempt from the 14-day cooling-off period once production has begun. If the finished piece doesn't match the agreed specification, I'll put it right.

Faulty or damaged items

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If your order arrives damaged or develops a fault not caused by use or care failures, contact me within 30 days with photographs. I'll arrange a replacement, repair, or full refund; return postage covered at my end.

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Repair policy

Every piece I make is designed to last decades. If something goes wrong; a crack, a damaged surface, a glue line that's moved; I'd rather repair it than have it end up unused.

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How it works: send me an email at support@spectrumwoodwright.co.uk with a photograph showing the damage, alongside a photograph of the undamaged areas so I can assess the full picture. I'll get back to you with what's possible.

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  • Within 60 days of purchase: assessment and repair at no charge

  • Beyond 60 days: repair cost assessed individually based on what's needed; I'll always give you an honest quote before any work starts

  • If a piece is beyond repair: I'll discuss options with you. Where possible, I'll offer a partial credit toward its successor. The original timber will be reused in future projects; jewellery, artwork, or smaller pieces; so nothing is wasted.

 

Repairs are only carried out on Spectrum Woodwright pieces.

 

In-person market stall purchases

Purchases made at market stalls are not distance contracts and are not covered by the 14-day cooling-off period under the Consumer Contracts Regulations.

That said; if you change your mind on the same market day:

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  • I'll do my best to accept returns of non-personalised, undamaged items in their original packaging, including the display stand and tote bag

  • Ain't No Planed Jane balm and oil must be fully sealed and unopened to be returned on the day

  • I can't accept same-day returns on personalised or engraved pieces

  • Returns after the market day are at my discretion; get in touch and I'll always have an honest conversation

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Your rights under the Consumer Rights Act 2015 apply to market purchases regardless of the above. If something is faulty or not as described, get in touch at support@spectrumwoodwright.co.uk

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