Shipping Policy

📦 Delivery Info:

All orders are shipped from my Manchester workshop using trusted delivery partners, with full tracking included on every parcel.

Each piece is oiled, waxed, and hand-wrapped before posting — please allow a little extra time for care and finishing.

Estimated times:
U.K. – 2 – 3 postal days
Europe – 5 – 10 postal days
Rest of world – 7 – 15 postal days

For personalised or custom orders, dispatch times can be delayed awaiting engraving confirmation from you. Check your email and text messages.

If you need a piece by a certain date, please message me before ordering/asap after — I’ll always do my best to meet your deadline.

Delays caused by postal services or customs are rare but outside my control; I’ll help however I can if something goes astray.

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🎁 Gift wrapping and packaging

I ship all orders without pricing visible unless required by customs.

Every order is oiled, waxed, and hand-wrapped. I can engrave your message directly onto the piece itself for something truly lasting if gifting.

If you wish you can pay for upgraded gift packaging which is wrapped with wrapping paper if wishing to send directly to the person you're gifting to. Please get in touch if wishing to add this service, availability is dependant on current demand. 

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Returns & exchanges

In general I always aim to ensure my clients are satified with there products and if you ever aren't please get in touch to try find a resolution. 

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I am unable to do exchanges or returns on personalised items unless there is an error or damage. Return shipping costs are initially covered and maybe refunded at my discretion after items are received back and inspected. 

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Cancellations

Cancellations: Accepted prior to personalisation or dispatch where possible. 

Request a guaranteed cancellation: Within 12 hours of purchase. 

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