Shipping Policy

Last updated: August 2026

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Where I ship

UK only at present. I don't currently ship internationally; partly because I want to get domestic fulfilment right first, and partly because exotic timber exports involve compliance considerations I'm working through carefully.

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Processing time

Standard items: dispatched within 5 working days of your order being confirmed. During peak periods (November and December) this may extend slightly; I'll always communicate any delay promptly.

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Personalised items: lead time confirmed at point of order. Engraving is added after the board is finished; allow an additional 2-3 working days on top of the standard processing time.

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Bespoke commissions: lead time confirmed following your consultation call.

 

Shipping method and cost

Shipped through Royal Mail 24hr or 48hr Tracked

Larger or higher-value items are sent by a signed-for service. Packaging is kept as minimal as practical while protecting the piece in transit.

 

Christmas posting deadlines

To guarantee Christmas delivery, I follow Royal Mail's published last posting dates. I'll flag the relevant deadlines clearly on the site as the season approaches:

• Tracked 48: Friday 19 December

• Tracked 24: Sunday 21 December

• Special Delivery Guaranteed: Tuesday 23 December

Orders placed after these dates may not arrive before Christmas.

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Damaged in transit

If your order arrives damaged, photograph it before opening fully and contact me within 48 hours at support@spectrumwoodwright.co.uk; I'll arrange a replacement or refund and handle the carrier claim at my end. See Return, Repair and Refund Policy here first.

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Order queries and tracking

For any questions about your order: support@spectrumwoodwright.co.uk

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