Terms & Conditions

Terms and Conditions V2

Last updated: August 2026

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These terms cover purchases made through spectrumwoodwright.co.uk. Please read them before placing an order. By completing a purchase you're agreeing to these terms. They don't affect your statutory rights.

 

Who you're buying from

Spectrum Woodwright Ltd is a limited company registered in England and Wales. Company No. 16933766. Registered address: Bartle House, 9 Oxford Court, Manchester, United Kingdom, M2 3WQ.

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General enquiries: contact@spectrumwoodwright.co.uk

Order and billing queries: billing@spectrumwoodwright.co.uk

Bespoke and commission enquiries: bespoke@spectrumwoodwright.co.uk

 

Products

All products are handmade from 100% solid exotic hardwood. No dyes, stains, or imitation materials are used; every colour is the wood itself. Product photography is taken without filters and is representative of the wood, though the specific piece you receive will have its own individual character; natural variation in grain, colour, and figure between pieces is inherent to the material and is not a defect.

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Product descriptions state the species used, construction method, dimensions, and weight. If you have a question about a specific piece before ordering, get in touch at contact@spectrumwoodwright.co.uk

 

Pricing

All prices are shown in GBP and include VAT where applicable. Delivery costs are shown separately at checkout. No additional charges are added after checkout; what you see is what you pay.

Prices may change between visits to the site. The price that applies to your order is the price shown at the time you place it.

 

Placing an order

When you place an order through the Wix store, you'll receive an order confirmation by email. This confirms your order has been received and accepted. In the unlikely event that a product is unavailable after your order is placed, I'll contact you promptly to discuss alternatives or arrange a full refund.

If you need a piece by a specific date; for example as a gift; please contact me at contact@spectrumwoodwright.co.uk before or immediately after ordering. I'll always do my best to meet your deadline and will be honest if it's not possible.

 

Payment

Payment is taken at the time of ordering. All payments are processed securely through Wix Payments or Sum Up. I never see or store your full card details. Accepted payment methods are shown at checkout.

For bespoke commissions, a deposit may be required before production begins. This will be confirmed during your consultation call.

 

Personalised items

Engraving added at checkout from the available font and design options is applied to a standard stock piece. You'll be asked to confirm the engraving details before your order is confirmed; please check these carefully as errors submitted by the customer cannot be corrected free of charge after production has begun.

Personalised items are exempt from the standard 14-day cooling-off period under the Consumer Contracts Regulations 2013 (reg. 28). If you need to cancel a personalised order before engraving has begun, contact me at support@spectrumwoodwright.co.uk as soon as possible; I'll do my best to accommodate cancellations at my discretion at this stage.

 

Bespoke commissions

Bespoke pieces are made entirely to your confirmed specification following a consultation call or video call. Nothing goes into production until you've confirmed the design in writing. Bespoke commissions are exempt from the 14-day cooling-off period once production has begun.

Bespoke commissions are non-refundable unless the finished piece does not match the agreed specification; in which case I'll put it right at no additional cost to you.

For bespoke enquiries: bespoke@spectrumwoodwright.co.uk

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Care and aftercare

All boards and hardwood pieces require regular conditioning with a food-safe oil or balm to maintain their condition and longevity. Full care guidance is available on the Care page at spectrumwoodwright.co.uk. Damage resulting from failure to follow the care guidance; including dishwasher use, soaking, or use of unsuitable oils; is not covered under the repair policy or consumer rights provisions for faulty goods.

 

Intellectual property

All content on spectrumwoodwright.co.uk; including photography, copy, product designs, and brand assets; is the intellectual property of Spectrum Woodwright Ltd. Nothing on this site may be reproduced, copied, or distributed without written permission.

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If you'd like to feature Spectrum Woodwright work in a publication or online; get in touch at contact@spectrumwoodwright.co.uk

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Limitation of liability

Spectrum Woodwright Ltd's liability to you is limited to the value of the product purchased. We are not liable for indirect or consequential losses. Nothing in these terms limits any liability that cannot be excluded under UK law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

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Complaints

If something goes wrong, I'd always rather hear from you directly first. Contact support@spectrumwoodwright.co.uk and I'll respond as quickly as I can. If you're not satisfied with how a complaint has been handled, you have the right to refer the matter to an alternative dispute resolution scheme or to the courts.

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Governing law

These terms are governed by the law of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

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Changes to these terms

I may update these terms from time to time. The version in force at the time of your order is the version that applies to that order.